The Operating Policy is applied when you use the Kakao Platform Service. Please read through the Operating Policy carefully, since you may experience disadvantages if you fail to comply with the Operating Policy. Kakao has the right to update the Operating Policy. In such an event, Kakao will announce the updates on the Developer Website at least seven (7) days in advance.
The English version is provided for reference purposes, and the legally binding Korean version shall prevail if there are any conflicts between the English and Korean versions.
You shall be responsible for the following obligations including the matters set forth in the Terms of Service (i.e., Kakao Business Terms of Service or Kakao Developers Terms of Service).
Members shall be able to obtain Biz App permissions by registering Business operator information after creating an application (or ‘app’) After gaining these permissions, additional functions become accessible as follows.
The following are restricted from using the Service:
As a Kakao Platform Service user, you shall not include any of the following contents in your application program or other websites, in the form of a sign and/or processed contents.
Besides the violations and examples of violations specified in this Agreement, you shall not allow any third party, including your end user, to conduct any of the following activities.
Kakao has limits (hard and soft) to service use. Hard limits are automatically placed by the Kakao Platform Service. Soft limits are resources that can be consumed within a determined quota, of which you agree not to exceed.
If your registered app has not requested for more than six(6) months in a row, Kakao may delete information of the app registered in your membership information to ensure service stability after a separate notification.
Kakao may gradually limit your rights to use the Service, through warnings, data deletion requests, temporary suspensions (including limiting developer and app’s access to Platform features), the termination of the use agreement, etc. if you violate obligations defined in the Terms of Service and the Operating Policy, or interrupt the normal operations of the Service. Provided however that Kakao may immediately terminate the Service use agreement if you violate Paragraphs 3, 4 and 5 of this Operating Policy.
Kakao provides application programs that use the Kakao Platform Service (official SDK and API) with free technical support in limited formats. However, Kakao does not guarantee response time and limits technical support to the following scope, time, contacts and channels to provide the optimum support possible.
The scope of technical support that is provided is as follows:
Kakao’s technical support service is not provided in the following:
Kakao does not provide paid consultations or specialized service programs. However, Kakao is more than happy to connect our customers with one of our consulting partners. For more information, please refer to the Kakao Partners website, where you can submit a simple description of your requests.
The limited, free technical support service is provided to all registered users of the Kakao Platform Service. Request for support shall only be provided for the following:
Community channels are offered to allow users to discuss about issues. The following are community channels where Kakao team members participate actively:
DevTalk: Kakao Developer Forum
Kakao Team members may participate in the community channel at their discretion, but the response time for issues that need support cannot be guaranteed.
Kakao provides support nine (9) hours a day, five (5) times a week. Support is provided from 10 A.M. to 7 P.M. (KST, Korea Standard Time), on Monday to Friday (excluding holidays). Requests for support can be submitted anytime. Kakao Platform Service is monitored 24 hours a day, 7 days a week. Please refer to Article 10 for more information on consistent monitoring.
The Kakao Platform Service is monitored 24-7 using an automated system. If an issue that affects the status, activities or operation of Kakao’s infrastructure, core system or tools occurs, notification is sent to a dedicated team, which immediately responds to diagnose and resolve the issue. This 24-7 monitoring system is applied to all Kakao Platform Services, including premium and free Services, for the benefit of all Kakao Platform Service users. Whenever an issue arises in the Platform Service, a notification will be immediately posted on the status page of the Developer Website in order to share the impact and the status of the issue. Please do not submit a separate inquiry through the community channels specified in Article 8 if the issue in the Platform Service persists. Visit the status page for updates on the issue and information on efforts being made to resolve the issue.
Provisions in this Chapter shall be applied to the unauthorized use of Kakao trademarks when providing products or services developed with the Kakao Platform Service.
① Use the Kakao trademark only on descriptions that are provided to describe the characteristics of products or services that were developed using the Kakao Platform Service.
② Include the superscript registered trademark symbol “®” after the Kakao trademark if you wish to use the trademark.
③ Do not modify the Kakao trademark, or combine it with other trademarks when using the Kakao trademark.
④ Do not use the Kakao trademark in the name of the Application that was developed with the Kakao Platform Service, it’s icon or product name, service name, company name, logo, and/or symbols. (e.g.) “Camera for Kakao Talk”, “Camera for Kakao”, “Kakao Camera”, using the talk bubble logo (with or without “TALK”) in the app icon.
⑤ Do not include phrases that may mislead or confuse users into believing that Kakao is directly operating the Application, or providing the Application through an agreement or partnership with Kakao, in the Application, market, webpage or other advertisements. (e.g.) This app was developed under a technical partnership with Kakao.
⑥ Do not use the trademark as shown below, in the Application, market, webpage or other advertisements, since it may harm the distinctiveness or reputation of the Kakao trademark.
⑦ You and/or a third party shall not use any Kakao trademarks, regardless of the provisions provided in the guideline, if you personally, or through a third party, have the potential to defame the reputation of Kakao’s products and/or services, or infringe on Kakao’s business rights.
⑧ Please visit DevTalk(Kakao Developer Forum) for any inquiries on how to properly use the trademark.
① This Operating Policy shall become effective on November 15, 2023. However, the Operating Policy shall be applied to new members on the day they subscribe to the Service if they subscribe between the Terms and Conditions revision announcement date and one (1) day prior to the effective date.
② 3. Virtual asset-related services, which are defined in the subparagraph of Article 3. Categories Prohibited from Service Use, shall become effective on November 20, 2022, despite the Paragraph above.
View the previous Operating Policy.